hp

So far I have had a very good experience with hp support. My PSC 2355 suddenly stopped scanning. It is still under warranty so I called tech support. The person I tallked was very nice and had me go through the normal list of things to check. Within 15 minutes she determined that I needed a replacement part. I received it via overnight FedEx. That didn’t work. Someone called that evening and asked me how the printer was working. I told her that the replacement part did not work and she said ok, we’ll ship a new unit. 5 minutes later I had an order number and the new unit was on the way. This was overall a very good experience. hp support rocks!